GarageFrom Signup to Your First Booked Job:
Getting Started with GarageCowboys.
A practical, six-step walkthrough for new customers. No fluff — just the exact steps that take you from signup to a platform that's answering calls, dispatching techs, and putting jobs on your calendar.
Onboarding, handled for you
You don't build the platform — we do. Onboarding is included, so your first job is simply to hand us the details. We load your services, pricing, hours, and service area into GarageCowboys and stand the account up for you, so there's no months-long implementation and no setup fee.
- Walk through the platform with your onboarding specialist
- Hand over your full service list — spring repair, opener installs, off-track and cable work, new-door installs
- Share your pricing approach and any flat-rate jobs
- Give us your hours, after-hours rules, and the service area you cover
- Import existing customer contacts and tag them by job history
- Add your logo and brand details so texts and pages look like you
Connect your number
Next, point your phone line at Voice AI. You can port your existing number or simply forward it — whatever fits your setup. It works on both LC Phone and Twilio numbers, so there's no ripping out what you already have.
- Choose to port or forward your main business line to Voice AI
- Set it up on an LC Phone or Twilio number, whichever you prefer
- Decide what happens after hours — let the AI keep booking, send to voicemail, or ring an on-call tech
- Set your emergency-transfer rule so a true emergency reaches a live person
- Place a test call and confirm it answers, books, and texts a confirmation
Train your AI
Voice AI and Conversation AI only sound as good as the knowledge you give them. Feed the knowledge base your FAQs, your pricing approach, and your policies so they can handle most inbound calls and messages the way you would — and know when to hand off to you.
- Load your FAQs — common spring, opener, and off-track questions
- Add your pricing approach and how you quote flat-rate jobs
- Set your policies: warranty, service-call fees, and what you do and don't service
- Configure the Voice AI greeting, tone, and when to transfer to a person
- Turn on Conversation AI for your website chat, SMS, and social messages
- Run test calls and chats, then refine until it sounds like your shop
Set your calendar and dispatch rules
Now tell the platform how you actually run. Set your hours, your service area, and your job types, then decide how work gets assigned so the AI books into real open slots and the dispatch board routes the right tech to the next call.
- Set your working hours and the service area you'll drive
- Define your job types — spring repair, opener install, off-track, new door
- Add your techs and trucks to the dispatch board
- Set assignment rules so the closest available tech gets the next job
- Configure how same-day emergencies and scheduled installs share the calendar
Turn on automations
The automations are pre-built, so switching them on is a matter of reviewing the copy and flipping a switch. These are the ones that stop leads from slipping away — the missed call that never gets a callback, the review that never gets asked for, the estimate that goes cold.
- Enable missed-call text-back so a slipped call gets an instant SMS
- Turn on automatic review requests that fire when a job is marked complete
- Launch the new-lead follow-up sequence across text and email
- Schedule re-engagement campaigns for past customers — tune-ups and opener upgrades
- Test-fire every automation before it goes live on real jobs
Watch your first booked job come through
This is the payoff. A call comes in — maybe after hours, maybe while every tech is on a ladder — Voice AI answers, books it on your calendar, and texts the customer a confirmation. You open the dashboard to a job you didn't have to lift a finger for.
- See the new job land on your calendar and dispatch board
- Read the post-call summary and sentiment score in your dashboard
- Confirm the customer got their confirmation text
- Watch the follow-up and review automations run on their own
- Do it again — every captured call is a job that used to walk to a competitor
Ready to get started?
Book your onboarding call and we'll walk you through Day 1 live — so you leave the meeting with an AI agent already answering calls.